Shipping & Return Policy

General Shipping Policy
Free Shipping
Expedited Orders
Expedited Free Shipping Items
Freight Truck Delivery
In-Store Pickup
International Shipping
Out of Stock Items and Backorders
Damages, DOA, and Missing Items

Return Policy
Restocking Fee

Shipping Policy

If you need a stock check, freight quote, or have any questions regarding our shipping policy, please contact us:

phone: (888) 965-6577 ext 510

  • Most in-stock orders will ship within 1 - 2 business days from our Los Angeles warehouse.
  • Some items may drop-ship directly from the manufacturer and require additional lead time.
  • Shipping rates are calculated live by UPS determined by item weight and shipping distance.
  • Orders are shipped via the selected method of shipping during checkout (i.e. UPS Ground, 3Day Select, 2nd Day Air, Next Day Air).
  • We do not ship to P.O. boxes or APO / FPO. Orders shipped to freight forwarders are subject to verification.
  • Some items, such as heavy equipment and saws, must be shipped via freight truck (please see Freight Truck Delivery policy below).
  • For large orders of material, it is often more cost-effective to ship via freight truck than UPS Ground - Please contact us directly for a freight quote.
  • For deliveries where signature is required, the package should be inspected by the consignee before accepting the goods.
Free Shipping
  • Items that qualify for Free Shipping are indicated on the product page by 
  • Free shipping only applies to the Contiguous U.S.
  • Free Shipping items do not qualify for expedited shipping (see Expediting Free Shipping Items policy below).
  • Most Free Shipping items will ship via FedEx Ground or USPS.
  • In some cases, Free Shipping items may ship via freight truck if deemed appropriate (i.e. large orders of Laticrete SpectraLock).
  • Free shipping items with icon must be shipped via freight truck.
  • We reserve the right to select the method of shipping for all Free Shipping items including FedEx Ground, UPS Ground, USPS, and freight truck.

Expedited Orders
  • Expedited orders placed by 1:00 PM PST will ship the same day as long as the product is in stock.
  • Orders placed after 1:00 PM PST will ship the following business day.
  • UPS does not deliver on Saturday or Sunday (i.e. in stock Next Day Air orders placed before 1:00 pm PST Friday will arrive Monday).
  • Delivery is by end of the business day.
  • Due to size, some items such as heavy saws, mixers, and equipment are not eligible for expedited shipping.
  • For Free Shipping items, see Expediting Free Shipping Items policy below.

Expediting Free Shipping Items
  • Some Free Shipping items do not qualify for expedited shipping due to size, weight, or other carriers restriction.
  • If no expedited options are available at the checkout, this item cannot be shipped any other method than Ground/LTL.
  • For expedited orders containing both Free Shipping items standard items, the Free Shipping will not be expedited and will ship separately.

Freight Truck Delivery

Items marked with a icon must be shipped via freight truck to a commercial address with access to a loading dock or forklift.

Click here for the complete Freight Truck Delivery policy

Non-Commercial Delivery

  • There is a $200 fee for non-commercial delivery.
  • The freight company will call the customer to schedule a delivery appointment.
  • The customer must be there to receive and sign for the order at the time of delivery (as arranged with the freight company). The customer will be charged for any additional storage fees, as billed by the freight company if this appointment is not made or kept.
In-Store Pickup

In-Store Pickup is available to customers who are able to pick up their order at our North Hollywood, CA location. Customers who choose In-Store Pickup as their shipping method will waive any shipping costs and must bring the following items with them for the order to be released:

  • A government-issued photo ID that matches the name on the credit card used to make the purchase.
  • Either a digital or printed copy of your invoice.
  • Orders placed by 1:00 PM PST Monday - Friday may be picked up the same day.
  • Orders for Saturday pickup must be placed by 1:00 PM PST on Friday. Orders placed after 1:00 PM on Friday are available for pickup Monday.
  • We do not release orders to 3rd parties (such as drivers, workers, or couriers). The credit cardholder must be present at the time of pickup.
  • Orders will generally be available for pick up 4 hours after order is placed.
International Shipping

Call 888-965-6577 ext. 510 or email for a quote.

Out of Stock Items and Backorders
  • In the event an item is out of stock, insufficient quantity is available, or is on backorder from the manufacturer, the customer will be notified by email or phone and given an ETA.
  • When stock arrives to our warehouse, it will be shipped via the method selected during checkout.

Damages, DOA, and Missing Items
  • Claims must be filed with the shipping company upon receipt when there is physical damage to the exterior of the package.
  • Damaged or missing items that are not physically apparent upon delivery must be reported to us within 48 hours.
  • LTL and/or Freight shipments with visible damage upon arrival should be refused and report to us within 48 hours.
  • Power tools and saws that are DOA (Dead on Arrival) must be reported to us within 48 hours.
  • Pictures of damaged items may be requested.

We are happy to accept returns up to 30 days after delivery for most items (please see exception below for special order items).

Please contact us to initiate the return process.

phone: (888) 965-6577 ext 510

  • All returns must have a Return Merchandise Authorization number (RMA) prior to being returned.
  • Returned items must be in new, unused condition and in original packaging.
  • The customer is responsible for all return shipping costs unless an error was made on our part. We do not provide return shipping labels.
  • Special Order Items / Products Made to Order (i.e. Aqua Mix Grout Colorants) are non-returnable or refundable.

Restocking Fee
  • All Free Shipping items are subject to a 20% restocking fee. The restocking fee helps to cover the initial shipping costs associated with the order. Free Shipping items are indicated on the product page by: 
  • There is no restocking fee for all other items (i.e. items where the customer paid for the shipping) with the exception of power tools and saws which are subject to a 25% restocking fee.
  • Refunds will be credited back to the original credit card used.
  • The refund amount will be equal to the cost of the item minus any applicable Restocking Fees.
  • Shipping costs are non-refundable.
  • Refunds for returned packages due to refusals or insufficient addresses are subject to a 20% Restocking Fee and deduction of return shipping.